Refund & Return Policy
Your satisfaction is our priority at MVEDS AUTO. If you're not completely happy with your purchase, we're here to help.
Returns
- You have 30 days from the date you received your order to request a return.
- Items must be unused, in their original packaging, and in the same condition as received.
- To start a return, email us at marcus.mveds@gmail.com with your order number and reason for return.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5โ7 business days.
- Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no extra cost to you.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at marcus.mveds@gmail.com.
Non-Returnable Items
- Items that have been used or installed
- Items returned more than 30 days after delivery
Contact Us
Questions about your return? Email us at marcus.mveds@gmail.com and we'll get back to you within 1โ2 business days.